Privacy Policy
At U‑Dig It Rentals Inc. (“U‑Dig It Rentals,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our site and services, you agree to the terms described in this Policy.
1. Scope and Application
This Privacy Policy applies to personal information collected through our website (udigit.ca), social media platforms, email communications, and any other online services we operate. It also applies to personal information collected during the provision of our rental services. This Policy does not apply to information collected by third parties that may be linked from our site.
2. Information We Collect
We may collect various types of personal and non‑personal information, including:
Contact Information – such as your name, mailing address, email address, phone number and preferred method of contact.
Rental Details – including the rental dates, delivery and pickup locations, payment method, and related notes.
Payment Information – which may include credit card numbers and billing addresses. Payment data is processed securely by our payment service providers and is not stored in full on our servers.
Usage Data – information about how you interact with our website, including IP addresses, browser type, pages visited, and referral URLs. We collect this data to improve our site and user experience.
Correspondence – records of communication between you and us, including emails, phone calls and messages, as well as any feedback or testimonials you choose to provide.
Device and Location Data – if you enable location services or share your GPS location when booking equipment, we may collect location data to ensure accurate delivery and service.
We will only collect the minimum amount of personal information necessary to fulfill the purposes outlined in this Policy.
3. How We Use Your Information
We use your personal information for the following purposes:
Providing Services – to process reservations, deliver and pick up equipment, and communicate with you about your rental.
Customer Service and Support – to respond to inquiries, provide guidance, and address any issues you encounter.
Processing Payments – to complete transactions securely and to manage billing, invoicing, and refunds.
Marketing and Promotions – to send you information about our services, special offers or news that may interest you. You can opt out of marketing communications at any time.
Analytics and Improvements – to monitor usage patterns and improve our website, services and customer experience.
Legal and Regulatory Compliance – to comply with applicable laws, regulations and requirements from government authorities.
Security – to detect and prevent fraud, unauthorized activities or access to our systems.
We will always ensure that we have a legitimate reason to collect and use your personal data.
4. Consent
By providing us with your personal information, you consent to our collection, use, and disclosure of it as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent or ask questions about your consent, please contact us using the information below.
5. Disclosure of Information
We will not share your personal information with third parties except in the following circumstances:
Service Providers – We may share information with trusted third‑party vendors (such as payment processors, delivery providers, and IT service providers) who assist us in operating our business. These vendors are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements – We may disclose information if required to comply with a court order, law or legal process, including responding to government or regulatory requests.
Business Transfers – In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring organization as part of the transaction.
Protection of Rights – We may disclose information when we believe it is necessary to protect the rights, property, or safety of U‑Dig It Rentals, our customers, or others.
We do not sell or rent your personal information to third parties for marketing purposes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect data about your browsing behavior. Cookies are small text files placed on your device to help operate the site and improve your experience. We use cookies to:
Remember your preferences and settings.
Understand how visitors use our website.
Enable certain functionalities, such as secure login and reservation forms.
You can control or disable cookies through your browser settings, although doing so may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this Policy.
7. Data Security
We take the security of your personal information seriously. We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration and destruction. While we strive to protect your personal information, we cannot guarantee absolute security. You also play a role in keeping your data secure; please use strong passwords and do not share login details with others.
8. Data Retention
We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected and as required by law. When your personal information is no longer needed, we will securely destroy or anonymize it.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access – You can request access to the personal information we hold about you.
Correction – You can request that we correct or update any inaccurate or incomplete information.
Withdrawal of Consent – You may withdraw your consent to our use of your personal information (subject to legal and contractual obligations).
Deletion – You can request that we delete your personal information, provided it is no longer required for legal or legitimate business purposes.
Marketing Opt‑Out – You can opt out of receiving promotional emails by following the unsubscribe instructions in the email or contacting us directly.
To exercise these rights, please contact us using the details provided in Section 13 below.
10. Third‑Party Links
Our website may contain links to third‑party sites. We do not control and are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third‑party sites you visit.
11. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly. Parents or guardians who believe we might have data about a child should contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. When we make changes, we will update the “Last updated” date and post the revised policy on our website. We encourage you to review this Policy periodically. Continued use of our services after a change signifies your acceptance of the revised Policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
U‑Dig It Rentals Inc.
Address: 945 Golden Grove Road Saint John, New Brunswick, E2H 2X1
Email: nickbaxter@udigit.ca
Phone: 1 506 643 1575