U-Dig It Rentals Inc. – Terms and Conditions

Last Updated: August 2025

Welcome to U-Dig It Rentals Inc. By renting equipment from us, you (“Customer”) agree to the following Terms and Conditions. Please read carefully before booking. If you do not agree, you may not rent or use our equipment.

1. Definitions

• “Company,” “we,” “us,” or “our” means U-Dig It Rentals Inc.

• “Customer,” “you,” or “your” means the individual or entity renting equipment.

• “Equipment” means any machinery, attachments, or accessories provided by U-Dig It Rentals Inc., including but not limited to our Kubota SVL-75 compact track loader.

• “Rental Agreement” means the written or electronic confirmation of your booking, including dates, rates, deposits, and conditions.

2. Eligibility

To rent equipment, you must:

• Be at least 19 years of age (or age of majority in your jurisdiction).

• Provide valid government-issued ID and accurate contact information.

• Have the legal capacity and authority to enter into contracts.

3. Rental Period and Availability

• Reservations – Rentals are first-come, first-served. Once booked, equipment is reserved exclusively for you.

• Start/End Times – The rental period begins at delivery or pickup and ends at return or collection.

• Extensions – Requests must be made 24 hours in advance and are subject to availability and extra charges.

• Early Returns – No refunds are given for early returns unless agreed in writing.

4. Delivery and Pickup

• Service Area – We deliver to Saint John, Rothesay, Quispamsis, Grand Bay-Westfield, and Hampton. Additional fees may apply outside this area.

• Delivery Conditions – Customer must provide safe and accessible conditions for delivery and pickup. Extra charges may apply if access is unsafe or blocked.

• Inspection – Equipment will be inspected at delivery and pickup. Acceptance of delivery means you agree the equipment is in good working condition.

5. Fees, Payment, and Security Deposit

• Rental Rates – As stated in your Rental Agreement, plus applicable taxes.

• Security Deposit – A refundable deposit may be required. It may be applied toward unpaid fees, damages, late charges, or cleaning.

• Payment – Full payment is due at booking unless otherwise agreed. We accept credit cards and approved payment methods.

• Late Return – Late returns without approval are charged at the daily rate plus any lost bookings.

• Late/Failed Payment – Failure to pay may result in cancellation of the rental and forfeiture of the deposit.

6. Customer Responsibilities

• Proper Use – Use equipment only for its intended purpose and follow manufacturer instructions.

• Operator Competence – Only competent, sober, and authorized operators may use equipment.

• Care of Equipment – Keep equipment clean and free of debris. Do not alter or modify equipment.

• Normal Wear & Tear – Customers will never be held responsible for normal wear and tear (e.g., track wear, surface scratches, fading, or other expected signs of use).

• Damage, Loss, or Theft – Customers are responsible for any damage, loss, or theft during the rental, excluding normal wear and tear.

• Reporting Issues – Customers must stop using equipment immediately if damage or mechanical failure occurs and notify U-Dig It Rentals. Continuing use after damage may void waivers.

• Site Safety – Customers must ensure work sites are safe and compliant with local laws.

7. Fuel Policy

• Fuel Type – The equipment requires diesel fuel only. Use of gasoline or any other improper fuel will cause severe damage. Customers who use the wrong fuel will be held fully liable for all resulting repair costs, which may include complete engine replacement and associated downtime charges.

• Equipment must be returned with the same fuel level as provided.

• A refueling fee 100$ Plus Cost Of Fuel will apply if equipment is returned with less fuel.

7A. Optional Damage Waiver

• Availability – Customers may purchase an optional Damage Waiver for $25 per rental day. This must be selected and paid at the time of booking.

• Coverage – The Damage Waiver covers minor accidental damage during the rental period, such as:

  • Small scratches, cosmetic marks, or minor dents.

  • Minor hydraulic hose leaks or seal wear caused during use.

  • Slight damage to non-structural components that does not impair safe operation.

• Exclusions – The Damage Waiver does not cover:

  • Major damage (structural/frame, engine, or full track replacement).

  • Damage from negligence, misuse, intoxication, overloading, or unsafe operation.

  • Theft, vandalism, fire, flood, or collision damage.

  • Damage to third-party property or persons.

• Maximum Coverage – Limits the Customer’s responsibility for covered minor damages up to $1,000 CAD per rental. Beyond this, Customer remains responsible.

• No Insurance – The Damage Waiver is not insurance and does not replace liability, property, or personal injury insurance.

8. Insurance and Liability

• Customers are strongly encouraged to maintain liability, property, and personal injury insurance.

• Customers are fully responsible for third-party property damage caused by the equipment.

• Customers agree to indemnify and hold harmless U-Dig It Rentals Inc. from claims or damages except where caused by our gross negligence.

• Our liability is limited to the total rental fees paid.

9. Safety and Prohibited Use

• Equipment must never be operated under the influence of alcohol, drugs, or impairing substances. Doing so voids all waivers and protections.

• Equipment may not be subleased, rented out, transported, or moved to another site without written permission.

• Equipment must not be left unattended in unsecured areas. Customers must take reasonable steps to prevent theft or vandalism.

10. Cleaning Policy

• Equipment must be returned free of excessive dirt, mud, concrete, or corrosive materials.

• A cleaning fee will be charged if returned in unreasonable condition.

• Customers may pre-pay a $100 Cleaning Waiver at booking to avoid cleaning charges.

11. Mechanical Issues and Repairs

• Report mechanical issues immediately.

• Do not attempt repairs without written authorization.

• If a breakdown occurs through no fault of the Customer, charges will be adjusted.

12. Weather Policy

• Rentals proceed in most conditions. However, the Company may delay or reschedule in cases of unsafe weather or road conditions.

13. Cancellations and Refunds

• Customer Cancellations –

  • 48+ hours before rental: full refund.

  • Less than 48 hours: cancellation fee (up to one day’s rental).

• Company Cancellations – If we cannot fulfill due to breakdown, scheduling conflict, or force majeure, you may reschedule or receive a refund.

• Force Majeure – We are not responsible for delays caused by circumstances outside our control (weather, accidents, closures).

14. Termination of Agreement

We may terminate immediately if:

• You breach these Terms.

• The equipment is misused, unsafe, or endangered.

• Payment is not made in full.

Upon termination, equipment must be returned immediately. Outstanding fees and damages remain due.

15. Media Policy

• By renting from us, you grant permission for U-Dig It Rentals Inc. to take before/after photos or videos of your project site that feature our equipment.

• Media may be used for marketing, promotional, and educational purposes (website, social media, advertising, print).

• We will not disclose your name, address, or personal details without written consent.

• Customers may opt out by notifying us in writing at booking.

16. Intellectual Property

All website content, including text, logos, and images, is the property of U-Dig It Rentals Inc. and may not be copied or distributed without permission.

17. Privacy Policy

Your personal information will only be used for rental services and handled according to our Privacy Policy. We never sell or share your information without consent.

18. Dispute Resolution & Collection Costs

In the event of unpaid charges or damages, U-Dig It Rentals Inc. reserves the right to recover collection costs, interest, and reasonable legal fees.

19. Governing Law

These Terms are governed by the laws of New Brunswick and Canada. Disputes will be resolved in the courts of New Brunswick.

20. Severability

If any part of these Terms is found unenforceable, the remaining provisions remain in full effect.

21. Entire Agreement

These Terms, together with your Rental Agreement, constitute the entire agreement between you and U-Dig It Rentals Inc., superseding all prior communications.

22. Modifications

We may update these Terms at any time. Updated versions will be posted on our website with a new revision date. Continued rentals after changes constitute acceptance.

23. Digital Agreement

By checking the box and submitting your booking online, you acknowledge that this constitutes your digital signature and a legally binding acceptance of these Terms and Conditions.

24. Contact Information

U-Dig It Rentals Inc.
945 Golden Grove Road
Saint John, New Brunswick,  Canada, E2H 2X1
Phone: 1-506-643-1575 Email: nickbaxter@udigit.ca