Accessibility
Statement

Last updated: March 11, 2025

U-Dig It Rentals Inc. is committed to providing a website, mobile app, booking experience, and customer support that are accessible to the widest possible audience, regardless of technology or ability. If you encounter a barrier on our website or in our iOS or Android app, please tell us so we can fix it quickly.

ACCESSIBILITY CONTACT

SCOPE

This statement covers our public website (udigit.ca), our native mobile apps for iOS and Android (U-Dig It Rentals), online forms, downloadable documents we publish, and customer support channels. It also covers third-party tools we integrate where we can configure them (e.g., maps, video, booking widgets). Some third-party components have limits we don't fully control (see "Known limitations").

STANDARD WE AIM TO MEET

SUPPORTED ACCESSIBILITY FEATURES

Our website and mobile apps support the following accessibility features:

• VoiceOver / Screen readers: Navigate and explore using gestures, keyboard, braille, and speech output. Semantic HTML, ARIA labels, and focus management are implemented across the experience.
• Voice Control: Navigate and interact using voice commands to tap, swipe, click, and type. All interactive elements are properly labeled.
• Reduced Motion: Animations and transitions are minimized or disabled when the user has enabled reduced motion in their system settings.
• Sufficient Contrast: Text and key UI components meet at least 4.5:1 contrast ratio (WCAG AA).
• Differentiate Without Color Alone: We use shapes, text, and icons in addition to color to distinguish key information.

WHAT WE'RE DOING TO SUPPORT ACCESSIBILITY

• Clear information architecture: logical page titles, headings, landmarks, and reading order.
• Keyboard access: all critical functions (navigation, forms, cookie choices, booking steps) should be operable without a mouse, with visible focus indicators.
• Color and contrast: text and key UI components target at least 4.5:1 contrast; we avoid color-only cues.
• Images: meaningful images have alternative text; decorative images are marked decorative.
• Links and buttons: descriptive names that make sense out of context; no misleading labels.
• Forms: associated labels, helpful hints, accessible error messages and suggestions, and minimal time pressure.
• Motion and media: we respect the reduced-motion preference (animations minimized when enabled); no auto-playing audio; sliders can be paused; captions or transcripts provided for our own videos on request.
• Language and readability: plain-language summaries where possible; consistent terminology for controls and errors.
• Cookies and privacy: consent banner is keyboard-operable with "Accept," "Reject," and "Settings," and non-essential scripts remain blocked until consent (where required).
• Mobile (web and app): layouts reflow without horizontal scrolling at common zoom levels; touch targets sized for accessibility (minimum 44px); our iOS and Android apps share the same accessible experience as the website.

HOW WE TEST

• Automated scans (e.g., accessibility checkers) during content updates.
• Manual checks: keyboard-only navigation; zoom to 200%+; color-contrast spot checks.
• Assistive tech spot-tests: NVDA or JAWS on Windows; VoiceOver on iOS/macOS (including our native iOS app); TalkBack on Android for our native app; representative tasks include navigation, reading a page, submitting a form, and viewing a booking calendar.
• Remediation timelines: critical blockers—target fix within 10 business days; moderate issues—within 30 business days; minor issues—next content cycle.

KNOWN LIMITATIONS (AND OUR WORKAROUNDS)

REQUESTING ACCOMMODATION OR AN ALTERNATIVE FORMAT

Email legal@udigit.ca with a short description of the barrier and the page, screen, or feature you're trying to use (website or app). Please include your assistive technology, browser, and device (e.g., iOS, Android). We will:

• Acknowledge your message;
• Propose a quick workaround (e.g., email booking, alternate file); and
• Schedule a durable fix, keeping you informed of progress.

BROWSER, APP, AND ASSISTIVE TECHNOLOGY COMPATIBILITY

We aim to support current versions of major browsers (Chrome, Edge, Safari, Firefox) on desktop and mobile, as well as our native iOS and Android apps. The website and apps rely on standard HTML, CSS, JavaScript, and WAI-ARIA semantics designed to work with common assistive technologies (e.g., NVDA, JAWS, VoiceOver, TalkBack).

COMMITMENT TO CONTINUOUS IMPROVEMENT

• New features are reviewed for accessibility before launch.
• Significant page templates are re-tested after theme or plugin updates.
• We track feedback and audit items until resolved, and we update this page when we make material improvements.

FORMAL COMPLAINTS AND ESCALATION

COMPANY DETAILS